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"Setup cannot initialize the server. Please contact your vendor for assistance." appears when installing the OfficeScan server


Problem:
The error message appears because the OfficeScan Master Service is not installed and the OfficeScan website was not created.
 
Solution:
To resolve this issue, please do the following:
A.
Manually install the OfficeScan Master Service.
1.
Open a command prompt.
2.
Go to the ..\Trend Micro\Officescan\PCCSRV directory.
3.
Run the "SVRSVCSETUP –INSTALL" command.
4.
Verify if the OfficeScan Master Service was successfully installed by checking the services console.
5.
Make sure that the service is started.
B.
Create the OfficeScan Website
1.
Open a command prompt.
2.
Go to the ..\Trend Micro\Officescan\PCCSRV directory.
3.
Run the following commands:
"SVRSVCSETUP –SETVIRDIR"
"SVRSVCSETUP –SETPRIVILEGE"
"SVRSVCSETUP –ENABLESSL" (if SSL is enabled)
4.
Verify if the OfficeScan Website is created on IIS.
C.
Log on to the Management Console to verify if OfficeScan is now working.
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